患者的权利与义务

患者权利
所有和睦家医疗（UFH）机构都致力于在医疗护理的过程中尊重每一位患者。我们将患者视为合作伙伴，理解患者想要充分了解自身的健康状况再作 出决定。通过了解此政策，患者及其家人可参与整个医疗护理的过程。所有UFH患者均拥有以下权利：

尊严与尊重
1. 受到尊重和礼貌的对待；任何时候和任何情况下，都将得到周到的和全心全意的医疗护理；
2. 当面临任何威胁生命或肢体的病情，如果得不到及时救治，病情可能恶化，此时不论经济状况如何，均可立即获得治疗；
3. 无论患者的种族、宗派、性别、国籍、宗教/文化信仰或性取向如何，均可接受公平的医疗护理；
4. 患者的问题和请求可以得到及时、合理的回应；
5. 只要不影响患者的治疗，能够自由地与院外亲友沟通，接待访客，接收邮件，接电话，或采用其它沟通方式；
6. 与院方讨论，限制沟通条件；
7. 除非医疗必需，否则身体自由不受限制。

信息保密
1. 我们将保护患者的隐私并以保密方式处理关于患者健康状况的所有电函和记录；
2. 在外部人员威胁患者安全的情况下，我们将在法律许可的范围内，隐瞒患者在本院的情况。

决定知情权
1. 医护人员通过易于理解的术语，向患者提供有关诊断、拟定治疗和治疗程序的详尽解释，包括疗效、所涉及的风险、重大并发症、结果和可用的替 代疗法；
2. 如有必要，院方将安排一名翻译，以帮助患者进行沟通；
3. 与主管医师一起审核其医疗护理相关记录；
4. 如有需要，院方将向患者解释或翻译医疗信息；
5. 始终可以了解提供任何服务的任何一位工作人员的身份和专业资格，以及谁是自己的主管医师或医疗人员；
6. 如果我们的机构拟定参与或进行与患者诊疗相关的研究，患者有知情权，有同意或拒绝的权利；
7. 适当情况下，期望得到合理的连续的医疗护理；当我方机构的服务不再适用时，可被告知可获得的和现实的其它选择；
8. 被告知我方机构关于患者护理、治疗、职责的相关政策与实践，包括财务信息；
9. 获得患者医疗服务相关账单的逐项解释；
10. 可申请并获得医疗服务总账单的明细和解释。

参与医疗护理
1. 参与医疗护理相关决定，除非事先约定，您希望由指定家庭成员作为您的代表做出所有决定；
2. 在治疗之前和治疗期间参与决定治疗方案（在法律许可的限度内），并且被告知这些决定可能产生的医疗后果；
3. 更改已同意的任何医疗程序，如您认为所有解释都无法令您满意，您有权在同意书上划掉或拒绝签署任何项目；
4. 拒绝接受治疗并且被告知由此产生的医疗后果；
5. 不允许某位或所有家庭成员参与患者的医疗护理决定；
6. 当难以抉择医疗护理方案时，邀请家庭成员和其他人参与决定；
7. 参与疼痛评估和管理；
8. 口头或书面表达任何担心或投诉，无需担心遭到报复

患者和家属的责任
1. 提供有关患者当前病情和既往病史的准确信息；
2. 在初始登记时，提供有效身份证件（身份证或护照）；
3. 签署财务政策和一般治疗同意书；
4. 必要时，签署知情同意证明文件；
5. 在付款时出示保险卡原件（适用于保险支付的患者）
6. 接受急诊服务之前支付指定押金（患者支付现金）
7. 预产期前一个月全额支付分娩费用（产科患者）；
8. 必要时请院方解释，以全面了解其健康问题和治疗计划；
9. 遵循约定的医疗护理计划；
10. 遵循医疗卫生机构的规章制度，包括患者安全相关制度；
11. 尊重他人的权利；
12. 提供保险赔付所需信息，并与我方商务办公室合作，必要时安排付款；
13. 遵守约诊时间，如需取消预约，请提前安排；
14. 妥善保管个人随身物品和贵重物品；
15. 如果拒绝接受治疗或不遵循医嘱，自行承担后果

如果针对我们的政策、医疗护理质量或者患者正在或已经接受的服务存在任何担忧，请您咨询患者主管医师、护士或服务经理（周末，请咨询值班 管理人员）。如果希望提交书面投诉意见，请发送邮件至下列地址：
北京：patientservices@ufh.com.cn
我们致力于及时解决患者担心的问题，最大限度满足患者的需求

Patient’s Rights
All United Family Healthcare (UFH) facilities are dedicated to caring for each patient with respect and dignity. We consider the patient as a partner who wants to understand and make informed decisions about his/her own healthcare. The patient and his/her family can be involved in the medical care by understanding this policy. All UFH patients are entitled to:

Dignity and Respect
1. To be treated with dignity and courtesy; to be given considerate and respectful care at all times and in all circumstances;
2. To receive prompt treatment for any emergency life or limb threatening condition that is likely to deteriorate if such treatment is not given, regardless of financial status;
3. To receive impartial medical care regardless of race, creed, gender, national origin, religion/cultural beliefs, or sexual preference;
4. To receive prompt and reasonable responses to questions and requests;
5. To communicate with persons outside our facility; to receive visitors, mail, phone calls, and other communication during their stay as long as they don’t interfere with their ongoing treatment;
6. To have any restrictions on communication discussed with them;
7. To be free from physical restraints that are not medically necessary

Information Confidentiality
1. To privacy and to confidential handling of all communications and records regarding their healthcare;
2. To have disclosure of their presence at this facility withheld to the extent permitted by law in the event that their safety is in jeopardy by outside persons.

Informed Decisions
1. To receive a full explanation of diagnosis, proposed treatment, and procedures in terms that are easily understood and that include benefits, risk involved, significant complications, the outcome and iterative treatments available;
2. To have an interpreter as necessary to understand all patient communication;
3. To review with their physician records pertinent to their health care;
4. To have medical information explained or interpreted as necessary;
5. To know at all times the identity and professional status of all individuals providing any type of service and to know which medical provider is primarily in charge of their care;
6. To be informed and to give or withhold consent if our facility proposes to engage in or perform research associated with their care or treatment;
7. To expect reasonable continuity of care when appropriate and to be informed of available and realistic patient care options when care at our facility is no longer appropriate;
8. To be informed of our facility’s policies and practices that relate to patient care, treatment and responsibilities, including financial information;
9. To obtain an itemized explanation of the bills related to their healthcare services;
10. To request and receive an itemized explanation of the total bill for health services rendered.

Participation in Care
1. To be involved in decisions about their medical care unless previously agreed upon that you would like to have all decisions made for you on behalf of an appointed family member;
2. To make decisions about the plan of care prior to and during the course of treatment (to the extent permitted by law) and to be informed of the likely medical consequences of those decisions;
3. To change your mind about any procedure for which you have given consent, and the right to cross out or refuse to sign any part of the consent form if you feel everything has not been explained to your satisfaction;
4. To refuse treatment and to be informed of the medical consequences of this action;
5. To exclude any or all family members from participating in the patient’s care decisions;
6. To be involved with family and other decision-makers if they so choose, in resolving dilemmas about care decisions;
7. To participate in assessment and management of pain;
8. To express any concerns or grievances orally or in writing without fear of reprisal.

Patient and Family Responsibilities
1. To provide accurate information about their present illness and past medical history;
2. To provide two forms of identification cards(one photo ID is preferred) at the initial registration;
3. To sign the Finance Policy and General Treatment Consent Form;
4. To sign the informed consent documentation where required;
5. To show original insurance card upon payment (applies to insurance covered patients)
6. To pay a designated deposit prior to the emergency service (patients paying by cash)
7. To pay full amount of delivery charge one month before delivery time (obstetric patients); 8. To seek clarification when necessary to fully understand their health problems and proposed plan of action;
9. To follow through on the agreed plan of care;
10. To follow the rules and regulations of the healthcare facility, including those pertaining to patient safety;
11. To be considerate of the rights of others;
12. To provide information for insurance claims and for working with our business office to make payment arrangements when necessary;
13. To keep scheduled appointments or cancel them in advance;
14. To keep personal belongings and valuables in a safe place;
15. To accept the consequences of their action if they refuse treatment or do not follow instructions.

To express any concerns with regard to our policies, the quality of care, or the service patients are receiving, or the services received, they may speak to their physician, nurse, or Patient Services Manager (on the weekend, please ask for the administrator on call). If they wish to submit a written grievance they may do so addressed to:
Beijing: patientservices@ufh.com.cn

We are committed to addressing the patient’s concerns in a timely manner and to their satisfaction.